Embedded Files
Once you have successfully submitted a ticket, you will easily be able to track the status and updates to each request.
Once you have successfully submitted a ticket, you will easily be able to track the status and updates to each request.
On the top right of the portal, click on the "Profile and Settings" icon, then "Requests" as show on right.
On the top right of the portal, click on the "Profile and Settings" icon, then "Requests" as show on right.
Requests
Requests
This will be the main screen for viewing your tickets.
This will be the main screen for viewing your tickets.
From here you can see the ticket status as well as the tech assigned to your ticket under the "Assignee" column. You can click on each ticket to see ticket details including any updates.
From here you can see the ticket status as well as the tech assigned to your ticket under the "Assignee" column. You can click on each ticket to see ticket details including any updates.
To adjust which columns are visible, you can click on "Edit list view" on the top right. However, each column includes important information regarding each ticket.
To adjust which columns are visible, you can click on "Edit list view" on the top right. However, each column includes important information regarding each ticket.
Applying Filters:
Applying Filters:
Expand each subsection below to learn more regarding each section. (Please note that depending on your permissions, certain filters may show different results available to your account.)
Expand each subsection below to learn more regarding each section. (Please note that depending on your permissions, certain filters may show different results available to your account.)
Search Area
Search Area
Status Filter
Status Filter
Filtering tickets created by me vs. where I am a participant
Filtering tickets created by me vs. where I am a participant
Request Type
Request Type
Accounts with elevated privileges
Accounts with elevated privileges
Approvals
Approvals
Certain requests require approval in order to proceed from a designated Approver within the organization. Approvers will be alerted of the need for an approval, and will need to take action before a ticket can be continued. Expand each section below for further details:
Certain requests require approval in order to proceed from a designated Approver within the organization. Approvers will be alerted of the need for an approval, and will need to take action before a ticket can be continued. Expand each section below for further details:
Ticket that needs approval
Ticket that needs approval
Approver actions needed
Approver actions needed
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